New initiatives to support sales network

At its annual distributor meeting, Yamaha Motor Robotics Factory Automation unveiled new initiatives to support the sales network, including an online portal that accelerates solution integration and customer support. The Yamaha Distributor Awards for the best distributors in 2021 were presented on the occasion.

Yamaha Motor Robotics Factory Automation section has held its 2022 annual distributor meeting online. The digital format enabled the European agents to connect live with Yamaha’s branch office in Germany and Yamaha Motor Corporation headquarters in Japan.

Among fresh initiatives revealed during the meeting, a new online portal for agents accelerates solution integration and customer support by easing access to parts and setup information. In addition, the main Yamaha industrial robots’ website provides extra help to configure, program, and operate the robots, and add capabilities such as tracking.

Yamaha Distributor Awards

Live-streaming demonstrations from Japan gave agents the inside track on the latest technical advancements, including single-axis, SCARA, and LCMR200 robots in a battery-assembly simulation. The LCMR200 series of transport modules now includes a horizontal circulation unit to boost throughput and flexibility when using multiple lanes. This unit lets the LCMR200 sliders move easily between lanes for efficient, non-stop operation and allows maintaining sliders on the fly.

Capping the event, the customary Yamaha Distributor Awards presentations recognized the top performers from 2021. Atti, Yamaha’s agent based in Milan, Italy, received the Most Valuable Distributor Award. Robot Plus, of Madrid, Spain, received the year’s Best Service Provider award. And Renex, which serves Poland, Austria, the Balkans and Romania, received the Special Achievement Award acknowledging their continued rapid growth in their customer base and training commitments.